Terms of Service
1. Acceptance of terms
YourGuru is operated by Aarush Innovations (“we”, “us” or “our”).
By creating an account or using YourGuru, you agree to these Terms of Service and acknowledge our Privacy Policy. Purchases are also subject to our Refund Policy, Digital Delivery Policy and the purchase terms shown before payment.
If you do not agree to these Terms, you must not use the Service.
2. Eligibility
You must be at least 18 years old and legally capable of entering into a binding agreement to create a YourGuru account.
YourGuru supports two types of account:
- Parent-managed learning: A parent or legal guardian creates and manages an account and learning profiles for children under their responsibility.
- Self-managed adult learning: An adult aged 18 or over creates and manages an account for their own learning.
Children cannot independently register for an account or authorise their own learning-data or recording permissions.
You must provide accurate information about your account type and your authority to manage any child profile. Selecting an adult account does not permit a child to bypass parental consent or child-safety controls.
3. Your account
3.1 Account responsibility
You are responsible for keeping your password, verification codes and any applicable Parent or Child PINs secure.
Parents manage their household account, subscriptions, child profiles, permissions and settings. Adult learners manage their own account and learning profile.
Parent access requires the applicable Parent PIN. Each child uses their own profile PIN. Self-managed adult learners do not use a Parent or Child PIN.
3.2 Named learning profiles
Each learning profile belongs to one named learner and must not be shared with another person, including another person in the same household.
Additional child slots are for other named children. They do not provide extra devices or additional users for an existing learner’s profile.
Entitled siblings may learn simultaneously using their own profiles. An adult account provides learning access for one named adult and does not include child or family slots.
3.3 Browser and device access
Each named learner may use their profile on one authorised browser or device at a time. Using a different browser on the same device may require a new authorisation.
Parent access may be used on multiple browsers or devices to manage payments, settings, progress, replays and associated child profiles. Parent access does not provide additional learning access.
When a learner’s profile is already authorised elsewhere, moving it requires verification using a code sent to the account owner’s registered email address. A child must then enter their profile PIN. An adult learner completes verification without a profile PIN.
First use of an unassigned child profile does not require a device-change email code; the child enters their profile PIN normally.
Clearing browser storage, using private browsing or reinstalling an application may require authorisation again.
3.4 Learning already in progress
A profile cannot move to another browser or device while its learning session remains active.
Finish or leave the session on the current device before continuing elsewhere. If a session has been left open, the account owner can use Manage devices to end that learner’s session.
Ending one learner’s session does not end another learner’s session or delete saved work.
3.5 Manage devices
Parents can review and manage their own devices and the devices associated with their children. Adult learners can manage their own profile.
Available controls include signing out individual devices, signing out a selected profile everywhere and, for household accounts, signing out all profiles everywhere.
Signing out ends the affected access. It does not by itself delete profiles, recordings, purchases or saved learning history.
3.6 Unfamiliar activity
If you do not recognise device activity, reset your account password and any applicable profile PINs. Review Manage devices and sign out any access you do not recognise.
Browser descriptions, device information and approximate locations can be incomplete or inaccurate. They do not, by themselves, establish who used a profile.
4. The Service
4.1 Parent-managed children
Depending on the child’s plan, completed setup and feature availability, YourGuru may provide:
- A personalised AI tutor created from an approved loved-one recording.
- Ask a Question.
- Curriculum-aligned Daily Learning and Today’s Class.
- Tests, progress information and eligible replays.
- Parent controls and child-profile management.
A child’s learning requires the applicable parental consent, completed setup, approved tutor recording and valid entitlement.
4.2 Self-managed adults
Adult learning may include Ask a Question through supported voice, text and educational-file inputs, explanations, worked examples, practice and eligible Learning History.
The adult experience does not require a child profile, school board or grade, Parent PIN, Child PIN or loved-one tutor recording. It does not include a personalised loved-one video tutor or children’s Daily Learning.
Adult accounts offer Free and Premium plans where available. Family plans and child-slot add-ons do not increase adult learning capacity.
4.3 Feature availability
Features depend on account type, plan, supported languages, completed setup and the current release.
Daily Learning is released separately for supported board and grade combinations. A feature marked Coming Soon is not yet available. Payment does not make an unreleased feature available or bypass required setup.
Ask a Question can support learning from different textbooks and educational material. Exact textbook alignment is available only where a supported book and the relevant learning configuration are provided.
We do not guarantee a particular examination result, syllabus-completion date, grade or educational outcome.
4.4 AI-generated teaching
YourGuru uses AI to generate teaching content. Responses can contain mistakes, omissions or inappropriate interpretations despite our safeguards.
Learners should check important information. Parents should supervise their children’s use appropriately.
A loved-one tutor is an AI-generated representation, not the recorded person speaking or teaching live.
YourGuru supplements learning. It does not replace qualified teaching, professional medical or legal advice, mental-health care or emergency assistance.
5. Recordings, learning material and AI development
5.1 Loved-one recording permission
Before providing a recording, you must be the person recorded or have their informed permission to use their face, voice, likeness and recording for the described tutor experience.
Child-learning consent and loved-one recording permission are separate. Creating an account or paying for a plan does not replace either permission.
5.2 Use needed to provide the Service
You retain ownership of the content you provide. You give us the permission needed to securely receive, process, host and use that content to deliver the features you request, subject to the Privacy Policy and the relevant permissions.
Recording processing may include quality checks, transcription, face and voice processing, tutor generation, moderation and creation of media needed for the authorised tutor experience.
5.3 Authorised archives and future training
Old replays may contain useful teaching material for developing and training YourGuru’s own AI systems.
We may retain selected old replays in a restricted archive only where this is lawful and covered by valid, specific permission for that purpose. Where a replay contains another person’s face, voice or protected material, the necessary rights and permissions must also cover the intended use.
Ordinary Terms acceptance, payment or permission to create a personalised tutor does not automatically provide permission for separate model training.
Moving to a new grade ends access to previous-grade replays in the product. It does not necessarily delete an eligible replay that is covered by valid archival and training permission.
Archived material is not a permanent personal replay library, is not available to other learners and must not be used beyond its authorised purpose.
Archival does not override consent withdrawal or the deletion commitments in the Privacy Policy.
5.4 Replacement and removal
Where supported, parents can replace or delete a loved-one recording. A replacement becomes active only after the required checks succeed.
Replacing a recording ends product access to the previous recording and its superseded tutor experience. Any separately authorised archive follows the Privacy Policy.
Deleting a recording or withdrawing a required permission may disable the personalised tutor experience.
5.5 Educational material
Only submit material you have the right to use for the requested educational purpose.
Do not submit identity documents, passwords, payment records, private financial or health records, or other sensitive personal material through learning-file inputs.
Files may be checked for educational relevance, privacy, security and safety. Unsupported, unsafe or unverified files may be rejected.
Code submitted for explanation is treated as learning material. Submission does not authorise YourGuru to execute it.
6. Acceptable use
You must not:
- Share a named learner’s profile with another person.
- Misrepresent your age, account type, identity or authority over a child.
- Bypass consent, profile, payment, device or child-safety controls.
- Use the Service for unlawful, abusive, exploitative, deceptive or harmful purposes.
- Submit recordings or material without the required rights or permission.
- Impersonate another person or misuse their face, voice or likeness.
- Attempt to access another account’s information or private learning material.
- Introduce malware, disrupt the Service or use unauthorised automated access.
- Extract or reproduce protected platform software, models or confidential systems, except where applicable law permits otherwise.
7. Subscriptions and billing
7.1 Plans and benefits
The current pricing and checkout screens describe the available plans, included learners, benefits, billing periods and applicable limits.
Free Ask a Question includes the daily allowance shown for that plan. Premium Ask a Question is offered as unlimited, available 24×7, subject to service availability and reasonable security, request-size and abuse protections. These protections do not create an undisclosed ordinary learning-time or question-count allowance.
Child-learning access remains subject to required tutor activation and consent. Daily Learning remains separately dependent on release and setup.
7.2 Purchase authorisation
Only the verified adult account owner may authorise purchases. Children cannot purchase through Child Mode.
Before payment, we show the selected purchase, applicable billing period or fixed term, discounts, taxes and total payable. Published prices are GST-inclusive unless expressly stated otherwise.
Invoices and payment communications are sent to the verified account owner’s email address. Another person paying with their card or payment method does not become the account owner or gain learning access.
7.3 Renewals and add-ons
Recurring charges apply only under the renewal terms accepted at purchase.
Where offered, extra-child add-ons follow their stated subscription terms. Extra Daily Learning time is a separate, fixed-term purchase with no automatic renewal and does not extend the base subscription.
A valid paid base plan and eligible child profile must remain active to use benefits that require them.
7.4 Cancellation and downgrade
Voluntary cancellation or downgrade normally takes effect at the end of the current paid billing period. Access then changes to the applicable remaining entitlement.
Reduced child capacity may make some child profiles unavailable for learning. A capacity change does not itself delete their saved data.
Cancellation, account deletion and consent withdrawal have different effects. Cancelling renewal does not delete your account.
7.5 Refunds
Payments are subject to our No Refund Policy, including its billing-error exceptions and any rights required by applicable law.
8. Intellectual property
YourGuru’s software, platform design, branding, protected teaching systems and other platform materials belong to Aarush Innovations or their respective licensors.
You retain your rights in the content you provide. We do not claim ownership of your face, voice, personal recordings or private learning submissions.
Generated teaching content is provided for personal educational use under your account. It may not be unique and may contain third-party material subject to its own rights.
You must not commercially redistribute private tutor media or use another person’s recording or likeness beyond the permission they gave.
9. Privacy and consent
Our Privacy Policy explains what information we collect, why we use it, who may receive it and how retention and deletion work.
Parents provide the required permissions for their children. Adults provide their own applicable permissions.
Permission is limited to the purpose explained when it is requested. Paying for a plan, opening a policy or allowing microphone access does not authorise unrelated processing.
Any optional permission for future model training is separate from permission needed to provide ordinary learning. Declining or withdrawing that optional permission does not, by itself, remove ordinary learning access.
Withdrawal of a permission needed for a particular feature may stop that feature. It does not make earlier lawful processing unlawful.
10. Service availability and disclaimers
We aim to provide a reliable and safe service but cannot guarantee uninterrupted access, error-free AI responses or compatibility with every device, browser, language or file.
Maintenance, infrastructure failures, provider interruptions and security incidents may temporarily affect availability.
Nothing in these Terms removes any obligation to provide services with the care or quality required by applicable law.
11. Limitation of liability
To the extent permitted by law, we are not responsible for indirect or consequential losses arising from use of the Service.
To the extent a financial limit is legally permitted, our total liability relating to the Service will not exceed the amount you paid to YourGuru during the 12 months preceding the event giving rise to the claim.
These limits do not exclude liability for fraud, death or personal injury caused by negligence, or any liability or consumer remedy that cannot lawfully be excluded or limited.
12. Reminders, suspension, termination and deletion
12.1 Device-policy reminders
Repeated changes between browsers or devices may lead to policy reminders and a review.
A device change is not automatically a violation. Parent activity, an unfamiliar location or normal use of an approved device does not, by itself, establish account sharing.
12.2 Reviewed enforcement
If a review confirms account sharing or other misuse, an authorised administrator may suspend the affected profile. Account-sharing suspension is not automatic.
We will explain the decision and provide a way to request review. Where appropriate, restrictions will be limited to the affected profile.
We may also take proportionate protective action for compromised access, immediate safety risks, fraud or legal requirements. These protective measures are separate from automatic device-change detection.
Suspension does not itself delete saved work or extend a subscription or fixed-term purchase.
Under our No Refund Policy, suspended access is not eligible for a refund, including for unused subscription time, except where required by applicable law.
12.3 Deletion
Parents may request deletion of individual child profiles or their household account. Adults may request deletion of their own account.
Parent-account deletion has a 48-hour cancellation window. Child-profile and adult-account deletion have no cancellation window; the affected access ends immediately after confirmation.
We complete deletion of the affected personal data within 30 days of receiving the deletion request, subject to necessary verification of identity and authority. The 48-hour cancellation window is included within those 30 days and does not extend the deadline.
Deletion includes applicable personal recordings, private learning history and authorised training archives, except for limited records that must lawfully be retained.
The Privacy Policy explains the full deletion process.
13. Governing law and disputes
These Terms are governed by the laws of India.
Disputes may be brought before the courts, consumer commissions or other authorities that have jurisdiction under applicable law. Nothing in these Terms restricts a statutory complaint, appeal or consumer remedy.
14. Changes to these Terms
We may update these Terms as the Service or applicable requirements change.
We will provide notice of material changes where required. Where fresh acceptance or a new permission is necessary, we will request it before the affected use continues.
We retain evidence of the version accepted by the relevant account owner. Updated Terms do not retrospectively create permission for a new use of personal information.
15. Contact
For account, service or Terms-related questions, contact support@yourguru.app.
We aim to respond to general enquiries within seven business days. Consumer complaints are acknowledged within 48 hours and addressed within one month, or sooner where applicable law requires.